Everything you need to know about
Shipping & Returns
Shipping in the UK
Items purchased at sale prices are not returnable. In the unlikely event that your order arrived damaged or faulty, these items can be returned for an exchange.
Get your order when you want it, the way you want it.
We are pleased to be able to offer the following shipping options for you to choose from at checkout.
Orders over £100 qualify for Free Standard Delivery
(Royal Mail 2nd class)
Orders that don't qualify for free shipping can take advantage of the following rates:
By Royal Mail
Standard Delivery from £3.99
(Up to 5 working days to arrive)
Tracked 24 hours from £6.99
(24 hours to arrive)
Tracked 48 hours from £5.99
(48hrs to arrive)
Guaranteed Special Delivery from £10.99
(Tracked service. Guaranteed to arrive next day before 1 pm)
Orders received before 2 pm Monday to Friday will be packed and sent on the same day.
Orders after 2 pm on Friday, on Saturday/Sunday or on a public holiday will be packed and sent on the next working day.
Please Note: Customised products which require
work in the personalisation workshop will take up to
3 working days before they are shipped. They will be shipped by your chosen method as soon as they are ready and no later than 3 working days after you place your order.
Returns in the UK
Orders can be refunded within 14 days of purchase:
Please note, customised, personalised and monogrammed products can not be returned or refunded unless faulty.
Click the link to start the returns process
Use the links below to read our returns policies.