FREQUENTLY ASKED QUESTIONS
Shipping and Returns
Q. What if my dog doesn't like it?
A. We know that not all dogs like the same things, so if your dog doesn't seem to take a shine to one of our products, don't worry! We have a 100% money-back guarantee on most of our products so you can always swap it for something your dog does like or get a refund.
Q. Can I return the product if I don't like it?
A. Yes, you can return the product if you don't like it. The item must be returned within 14 days of receiving it for a refund. We will only accept returns on products that are unused and in their original packaging. You can start your return here.
Q. Can I return personalised products?
A. Yes, you can return personalised products if they are faulty or damaged when you receive them, you must inform us within 48 hours of receiving your order. The item must be returned within 14 days of receiving it and the item must be unused and in its original packaging. You can not return personalised products for any other reason.
Q. Do you offer free returns?
A. No, you can return the product if you don't like it, however, you are responsible for the return shipping fees. The item must be returned within 14 days of receiving it for a refund. We will only accept returns on products that are unused and in their original packaging.
Q. What if I'm not happy about the delivery time?
A. We offer a variety of delivery options which you can find out about here. If your order does not arrive in the time stated, please get in touch with us by email and we'll do our best to help. We want you to be completely satisfied with your purchase, so if there's anything you're not happy with, please let us know.
Q. How can I keep track of my past orders?
A. You can create an account during the checkout process. To keep track of your past orders, you can log into your account and view your order history. This will show you the date of the order, the product, and the quantity that was ordered.
Q. How much is shipping?
A. Standard shipping is free for orders over £50 and next day delivery is free for orders over £100.
You can find out about our delivery options and prices here. We offer a variety of delivery services to make sure your order arrives when you need it. If you're not happy with the delivery time, please get in touch and we'll do our best to help.
Q. Do you ship to my country?
A. We currently ship to all parts of the UK. We are sorry but we do not ship internationally yet, we are working on logistics and we will let you know as soon as we open up to the rest of the world.
Q. Are your products affordable?
A. Yes, all of our products are offered at a great price. We work hard to find the most competitive prices for all styles and brands. Our prices are always the same or lower than if you shop directly with the brands we stock, plus you get to take advantage of our great savings offers and fast shipping.
Q. Do you have a sale section?
A. We offer amazing discounts during annual sales like Black Friday, Christmas and End of year/January sales.
For special offers and discount codes, our mailing list subscribers always hear first, you can subscribe here and get 10% off your first order.
Q. How do I contact customer service if I have any problems with my order or need updates on it?
A. If you have any problems with your order or need updates on it, please get in touch with our customer service team. You can contact us by email here. Our customer service team is available Monday to Saturday and will reply within 24 hours.
Q. Do you have a blog or other social media sites that I can follow for discounts and updates on products in the shop?
A. Yes! You can subscribe to our mailing list here. You will receive 10% off your first order and also be the first to hear about discounts, offers and new product releases.
We have a blog called The Woofington Post where we regularly post articles about canine health, lifestyle and entertainment.
Q. Do you accept guest posts for your blog?
A. Yes! We love to feature articles from our fans and other professionals in the canine industry. We will always give full credit for all guest posts. If you would like to submit an article, please email us with your ideas.
If you have a great idea but you don't want to do the writing, let us know anyway! We have an in house writer who can bring your ideas to life.
Q. What are the different payment methods that are available for me to use when placing an order at your website?
A. We accept credit and debit card payments through our third-party payment provider Stripe. You can also choose to pay by PayPal or split the cost of your purchase using our payment partner Clearpay.
Q. Is your website secure?
A. Yes, our website is secure. We run our website with an SSL certificate, and you should always ensure that the URL begins with https:// when entering personal or payment details.
We use third-party payment providers to process payments and we never store, or have access to your payment information.
We take your security and privacy very seriously so we will never sell or rent your details to other companies.